CIPR case study – Best Use of Social Media

What it was:

Review of a case study from the CIPR Awards for social media campaigns – MSL Group’s campaign -“Always #LIKEAGIRL”

Source: http://bit.ly/1GxUMn2

What I learned:

Key points from the campaign:

  • Activity was based on solid research insight (confidence plummeting at puberty).
  • Activity was very much in line with the grain of the brand’s previous activity i.e. supporting women and aspiration
  • Turned a well-worn pejorative on its head.
  • Global message was managed seamlessly across continents.
  • Campaign created an empowering call to action which has potential to become a movement.
  • Campaign harnessed celebrities and social media influencers.
  • Content yielded a very large number of earned media placements (approx 1900)

What I will aim to do differently as a result:

Use insight and research to understand pain-points and concerns for the target audience.

Make sure activity is in keeping with and strengthens any existing brand values or history.

As a potential creative avenue, explore common uses of language around the audience or topic and see if these can be subverted or challenged.

Think about whether a campaign can generate a movement which has life beyond the campaign.

Social Media Beyond Borders

What it was:

Lecture on the international aspects of social media, organised by PRMoment.com at Ogilvy PR, Cabot Square. Date: 19 January 2011

What I learned:

Sites like SocialBakers.com can give simple stats on Facebook usage etc
We use different meanings of “friend” on different sites and in different contexts
Dunbar’s Number (approx 150) – a nominal estimate (perhaps not scientific) how of many friends you can sustain – perhaps has relevance to social networks.
Social Networks are interest-driven; social interaction must add value; narrower interests make tighter networks
Are social networks transnational? It depends who your friends are!
Facebook dominates, but different networks are popular in different countries.
PRs should seek to establish relationships with moderators/editors as you would with journalists.
The Chinese prefer to click not search.
Arguably Flickr is the most truly global social network.
China has  active “human flesh search engine” which sometimes tracks people down.

What I will aim to do differently as a result:

Consider the international dimension when designing social campaigns and when thinking about channel choices.