Defence Connect Symposium

What it was

Talks and breakout sessions on social collaboration in defence, with various speakers including knowledge management consultant Chris Collison, held at MOD on 24 October 2018.

What I learned

  • Knowledge is key to the defence enterprise
  • The need for additional logins is a barrier to adoption of social collaboration in defence
  • Not everyone is happy to use a personal device for work
  • We need processes and curation around wikis and similar tools.

Social Collaboration:

  • Collaboration is the combination of:
    • Authenticity
    • Trust
    • Passion
  • Authenticity – being your own open self, known to yourself and to others – is key for successful social collaboration
  • Trust requires vulnerability. It thrives under reciprocation.
  • Tom Davenport’s “kindergarten rationale” posits on when and why
  • Passion is enthusiasm, commitment, devotion, curiosity
  • A simple model for online communities:
    • Communities of interest
    • Communities of practice
    • Communities of purpose
  • Learning communities can be thought of across various dimensions:
    • Inside vs outside
    • Formal vs informal
    • Learning from, each other with
  • The Met Office have a simple charter for their communities of practice: its purpose, membership, roles, ways of working and tools, behaviours, and its outcomes and measures
  • Consumers, contributors, creators – the rule thumb ratio is
    90:9:1. Defence connect is about 70:20:10 which is healthy.
  • Syngenta used “TREE” awards for their communities of practice; for Transfer of a good practice, Reuse of a good practice, Embedding a good practice, sharing a difficult Experience.

What I will aim to do differently as a result

  • Explore whether we can get the app installed on official phones
  • Export and explain the success that the Army has had.
  • Explore how Defence Connect can formally support learning via the DLMC project
  • Re-engage with the online defence and wider Government communities

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